DCCA has implemented a new Community Access Management Software (CAMS) system called SymLiv. This system currently replaces the ABDI GateAccess system for RENTAL GUESTS ONLY. You will continue to use ABDi GateAccess for personal guests.
WHAT IS SYMLIV?
SymLiv is a Community Access Management Software (CAMS) company. CAMS is a system for managing relationships between residents, their guests, vendors, and rental guests. As our community grows, it is essential to have a central system for managing interactions between residents and those visiting the community. With the CAMS system in place, it’s easy to gain insight into activity in our community, and the status of every visitor. The system creates peace of mind for residents by registering rental and commercial guests and providing rules orientation before guests arrive in DeBordieu Colony.
WHY DO I NEED TO USE SYMLIV?
Access is the first interaction guests and residents have with your rental units. Ensure authorized renters are granted access and ensure guests are educated before being granted access to your community. SymLiv provides an added layer of security through guest registration and ensures guests are held liable for rules violations in the community or at the property.
Guests want an easy, touchless experience and an easier online self-service system means better guest satisfaction, higher ratings, and less community friction. SymLiv relays all information to guests about the community and rental they’re visiting. SymLiv makes mobile access control, community rules compliance, and guest arrival frictionless.
NEED HELP GETTING STARTED WITH SYMLIV?
SymLiv is a very user-friendly system, but if you have questions Symliv has created an educational platform of useful information you can refer to for any technical questions you may have. You will find Video Tutorials on how the system works, Articles & Guides, FAQs, and how to get started!!
GUEST PORTAL USER GUIDE
To receive a QR code and a printed pass to enter the community, a rental guest must first receive an invite from their rental host. Click here to see the steps the guest will follow after the invite from the rental host is received.
SYMLIV SUPPORT
If you have questions regarding the use of the system or encounter errors while using the system, please contact SymLiv for support. Support hours are Monday through Sunday from 9:00 am – 8:00 pm EST. Call 435-612-2668 or email: support@symliv.com.
As a reminder; per DCCA Rental Policies, Procedures & Guidelines – Any Renter who hasn’t been entered into the SymLiv Gate Pass system will be turned away and directed to contact the rental management company or Property Owner. Short-Term Renters are not authorized to request Gate Passes themselves through the DCCA Gate Pass System. A Renter may request up to four (4) daily Renter Guest Passes by contacting the DCCA Gatehouse.
WHAT IF, I “PROPERTY OWNER”, HAVE PERSONAL GUESTS COMING IN?
As a property owner, you should continue to enter your personal guests into the ABDi GateAccess system. SymLiv is for the management of rental guests only. Guests of Property Owners will not be charged vehicle access fees.
If you are the management company, and a Property Owner has blocked reservation dates for personal use, Property Owners are to use the ABDi GateAccess system for them and their guests. If they are entered into the SymLiv system, you will be prompted to pay vehicle fees for them and their guests.
RENTAL TOOLKIT
As a Rental Management Company or Self-Managed Property Owner, what steps do I need to take?
REGISTER YOUR RENTAL PROPERTY WITH SYMLIV
If you have already registered with SymLiv, log in below.